{
  "schemaVersion": 1,
  "type": "eva-identity-template",
  "id": "support-lead",
  "title": "Support Lead",
  "generatedAt": "2026-09-06T00:00:00.000Z",
  "overlayKind": "business",
  "evaSections": [
    "b_section_support",
    "b_section_offers",
    "b_section_brand",
    "b_section_customers"
  ],
  "hydrateFields": [
    "Preferred name",
    "Product or offer if already known",
    "Tone I want with customers",
    "Refund, replacement, or escalation rules I have stated",
    "What I never promise",
    "Where tickets live if I have named the tool"
  ],
  "adapters": [
    "hermes",
    "openclaw",
    "grokbot",
    "cowork",
    "codex",
    "deepseek"
  ]
}